We wouldn’t say it’s super easy but it’s not that hard. You can either hire a hand digger for the day which we can offer at $5 per day or you can hire our installers if you are uncertain. Good news, installing our PVC fence is not at all rocket science. All the rails and posts comes pre routed for you so that you can install it easy. The pickets are also all pre cut to size and that way your installation is not only easy but also is quick. Make sure you align the fence properly. Follow professional advice on digging, please dial before you dig by contacting 1100 if you are in WA. If in other states, please see this contact detail list:

Contact

At PVC West, we ensure to maintain best professional standards on our products. Our PVC West PVC fencing are resistant to heat, fire or cold. They lasts a very long time and doesn’t break easily. PVC West fence and gates are durable, lasts long time, doesn’t require painting, doesn’t get attacked by termites. They are also safe to install around residential homes.

The process of planning and developing is the best way of going forward with any project, not just fencing. In WA, we follow the Dividing Fences Act 1961. It provides a clear instruction on how, why and what. To summarise, you can erect fences up to 2.1 m. With our PVC fence, you can erect up to 1.8 m with permeable slats or 1.2 m solid and 600 mm permeable. You don’t need a separate permit approval on this front, unless specified.

For installing fence between brick piers, you don’t need approval if you are installing permeable fencing.

The gaps between the fence pickets should not be more than 100mm.

Yes absolutely. There is no stopping you in doing this because this is also another Building Standard component in WA. All concrete footings must abide by AS2870 or in accordance with the Building Code of Australia.

You can read more about this on the Government’s website

Western Australia Guide to standards and tolerances 2019

https://www.commerce.wa.gov.au/sites/default/files/atoms/files/guide_to_standards_and_tolerances_2019_wa_17521.pdf

Great. Thanks for considering this. We have installers available and our installers can assist you in installing the PVC fence. Please get in touch with us today.

We ensure every work we do is carefully performed at the highest professional standards. We provide a 2 year workmanship warranty. Please note, like everything else, maintenance is the owner’s responsibility and we do not take liability for any damages caused due to the negligence by the owner. This includes cleaning your fence or your gates, making sure the fence is not hit with force, ensuring that the gates automation is checked regularly and serviced, ensuring that you don’t spill acids or chemicals over the product, etc. Where common sense rules, please ensure common sense is applied.

Anything exposed to bore water is susceptible to damage. This includes garage, shed, car, or house. That’s why we recommend you only hire experts when it comes to doing bore water as they will educate you on the position, application and usage of bore water. If you already have a bore water installed, we can advise you the way forward how to install or our installers will work out the best position for the fence or the gates.

Not hard at all. If you want to subscribe to our annual maintenance, you can do by contacting us at our email sales@pvcwest.com.au

Otherwise, if you want to do it yourself, you can use cream cleaner. Just apply these products on a clean cloth and clean the affected area in a circular motion until the desired result is achieved. For a more luxurious effect, you can use the Lemon version of our cleaner and you can see the difference for yourself. You can buy them from our website or any closest convenience store.

BUY THEM HERE

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We provide a 20 year warranty on our PVC cladding. This warranty depends on the type of cladding you use and the exposure it’s set to. Our PVC West Wood look cladding can be used for both ceiling and wall. However, we recommend you not to use the PVC West Wood Look cladding in direct sunlight.

The PVC West shiplap cladding is recommended for external use and for exposure to direct sunlight.

We supply both to trade and public. And if you have hands on experience in installing such product, then yes. If you don’t then we would recommend you to hire a professional installer to install the cladding.

For standard installation over existing brick house, you will need a stud wall installed. We recommend you to use treated pine timber channel (19 mm in depth) as they are easy to install and combined with the wall cladding (20 mm depth), it provides a perfect flush with the existing square house downpipes.

No, you don’t need to apply for permit to install this cladding.

At the moment we have  8 different colors. Please let us know which color suits you best.

Colors available:

  1. Ash
  2. Bone white
  3. Brownstone
  4. Frost white
  5. Golden sand
  6. Ivory
  7. Lite maple
  8. Mist green
  9. Sandalwood
  10. Satin grey
  11. Stratus

How important is the FAQ?

Customer service is our priority and we make it possible to provide our best service to you. We take care of you and we are not in the business to provide false promises. However, we do request our customers to also treat us fairly. Yes you are spending money with our business, but for us you are our customer and we expect the same treatment. We don’t tolerate harassment, bully and racism. We do not tolerate being howled or scolded. We don’t deserve this and certainly you don’t deserve this either. In this two-way relationship, we want to ensure that we take care of you at our highest standards possible.

For sales below $2000, all invoice must be paid before the work commences. This is not a deposit payment but our payment terms. For payment over $2000, we collect a $100 deposit to lock in the job and then follow up with part payments with final payment payable after the task is complete.

You can either purchase it via our website https://pvcwest.com.au//shop/ or you can also drop in to our shop at Unit 3 / 2 Lorries Court,   Malaga. An invoice issued will generally have 7 days to clear the payment terms.

Please send us an email at info@pvcwest.com.au or call us at 0481705101 in case of emergency.

Yes you can. But if you are after refund, under the consumer law, we are not liable to provide you with a refund if it’s a change of mind.

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

See: Exceptions to consumer guarantees

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business
  • ask for a replacement
  • ask for a refund
  • recover compensation for the drop in value below the price paid.

Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

  • the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
  • it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how a consumer is likely to use the product
  • the length of time for which it is reasonable for the product to be used
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

A service has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
  • it creates an unsafe situation.

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:

  • a wide screen TV
  • a bed
  • an extension ladder stuck in the extended position
  • a product that has been subsequently installed, like a stove or a dishwasher.

You do not have to return products in the original packaging in order to get a refund.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.

A. General Terms

1.1 PVC West receives payment for its product and services. Payment are processed via direct bank deposit, Stripe payment, PayPal, or other payment medium sent to you.

1.2 Invoices are sent via our online accounting third party software Xero accounting. Or any other accounting software used by Western Heroz.

1.3 Payments are accepted via bank transfer, cash, or EFTPOS.

1.4 Payments are issued with either an invoice or receipt. A receipt may be hand written receipt or online receipt.

1.5 Responding to our invoice by paying the invoice or accepting the invoice in response to the email is considered acceptance of contract. It does not necessarily have to be signed between the parties involved as this copy of terms is always available in the website and a copy of the same can be accessed by the customer at all times. There is no limitation to downloading this content on this page and the customer must keep a copy of the same for their record and reference.

1.6 A customer has 14 days as “cooling period” to cancel the work after receiving the invoice from us without having to provide any reason whatsoever to us. In such a manner, any deposits or payments made by the customer shall be refunded in full minus the expenses incurred by us such as for printing, travel, fuel charges, communication charges, alike. Or a flat fee of pre service charge of $550 is charged to the customer for dishonoured promise or claims made for reimbursements by us whichever is lower. A customer cannot claim for refunds beyond this period, except for provisions as laid out in clause 2.3 below.

1.7 If the customer has any issues or doubts on payment time frame, such as due date for payment, payment time frame, scope of work, unclear work details, or any issues concerning the task proposed, this must be talked over, discussed properly, sorted before the work is accepted and before the payment is made. We will never coerce, or force you to make payment for a job neither will be promise for a task that we cannot perform. A customer cannot accept the work, pay the deposit, pay the progress payment and then in midway cancel the task without any reason, especially if the customer themselves chose to proceed with the task. Accepting the work and then cancelling without reason is considered breach of contract or breach of payment and this breach will be used against you.

1.8 We shall offer a reasonable timeframe to complete the task, which shall be provided in your invoice, via email, verbally or through a phone call. A reasonable time frame is a time period during which we expect to complete your task in order. However, a reasonable time frame is not always possible to achieve especially when the contractor has to depend on natural weather, products, labour and services from external sources. These external sources include council application time frame, sub-contractors hired for the task, product delay due to shipping, service delay due to key operating time (for instance during or pre-Christmas holidays, during public holidays, the Year 2020 in itself as an unprecedented year with delays in shipments, extended service delivery from our sub-contractors and suppliers, alike).

1.9 The customer must at all times ensure to let the contractor know about any changes, their true expectation of a job, and their intention on why they want the way they want it for the proposed work. Reason must be accompanied in their responses which must be in writing either via text message, or email. And the contractor will ensure to provide clear information, update the customer on the progress track and ensure that proper care and diligence is carried out in providing the information to the customer. Should any of these due diligence by both the parties not be followed on either of their part, it will be considered a breach of trust and breach of contract.

2.0 A customer cannot just decline during the course of the work due to change of mind. Change of mind is a full breach of trust and breach of contract especially during the course of the work in progress. A deposit may be collected, which the customer has every right to dispute, ask questions on the legality of its collection before paying and booking the job. Once the deposit is paid, we assume you are fully aware of these terms, your rights and obligations.

2.1 A change of mind necessarily would not guarantee return of deposit or any payments made for the work. However, jobs that are cancelled due to circumstances beyond the contractor and the customer’s capacity must be mutually resolved and come to an agreement, if it concerns the affairs for cancelling the job and if refund of payment is involved.

2.2 Simply change of mind and cancelling the job, despite the progress of the task, the amount of work involved, we reserve the right to not refund the deposit

2.3 Refunds, if it is to be processed for cancelled jobs, will incur a cancellation fee of 45% of the remaining project cost, irrespective of the progress in work, and especially if the cooling period has passed. Projects intended to be cancelled by the customer within 2 weeks from the day and date of completion cannot be claimed for refunds. Any payments made for deposits, initial consultation fees, charges, or alike is not eligible for refund irrespective of it falls within cooling period, or mutual cancellation between the parties involved, among others and especially if the deposit, consultation fees, or charges is concerning a service that is necessary to start the works proposed. For instance, engineering planning for council application is an initial work progress, an important part of the work which the customer pays in full. This set up of 45% retention of the remaining project cost plus any payments made for deposits, initial consultation fees, charges will be considered amicable solution and no further dispute shall be made between the contractor and the customer. The customer must declare in writing that they have no intent to claim any further refunds or damages, once this fee is settled.

2.4 All payment terms must be complied in order to be eligible for warranty, which may be product warranty or workmanship confidence.

2.5 Non-payment of such dues will be considered breach of contract and warranty won’t be applicable.

2.6 All payments must be made without fail and on time.

2.7 We reserve the right to store your credit card details or your bank details in order for us to process the payment.

2.8 By offering the credit card details, we reserve the right for direct debit.

2.9 We do not offer cash out via our EFTPOS service.

3.0 We reserve the right to cancel the payment and discontinue to offer our product and service. Any refunds to be made will be less the bank fees, stripe fees, or pay pal fees or any surcharge applicable on that payment system.

B. Direct Debit

When you are making direct debits, it is your responsibility to ensure the details you provide are correct.

1.1 PVC West collects payment for its product and services.

1.2 We collect direct debit by keeping your bank details or your credit card details. They will only be stored for payment purpose with us and not for any other matters.

1.3 By providing the credit card and bank details, you authorise us to direct debit as per the direct debit contract.

1.4 Any change in your credit card or bank details must be informed to us by email.

1.5 You must ensure there are adequate funds available to process your direct debit.

1.6 We do not check your bank statement.

1.7 We do not process your direct debit but your bank does. We liaise with your bank to process the direct debit funds.

1.8 Direct debits requested after a business working day may be processed on the following bank business day.

1.9 We do not check that the details provided by you are correct.

2.0 You must ensure that the details in the payment instructions provided by you are correct or all or part of the debit may be unsuccessful or made to an unintended account.

2.1 Your direct debit is only processed for that particular amount.

2.2 We won’t charge any further costs other than what’s agreed for direct debit.

2.3 If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting us during business hours. Email sales@pvcwest.com.au

2.4 If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:

a. within 5 business days (for claims lodged within 12 months of the disputed drawing); or

b. within 30 business days (for claims lodged more than 12 months after the disputed drawing);

c. You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing

2.5 If your drawing is returned or dishonoured by your financial institution, a dishonour fee of $10.00 will be debited to your account held with PVC West.

2.6 We will attempt to process the direct debit on the next scheduled due date. Should two consecutive payments be returned or dishonoured by your financial institution we will cancel the direct debit agreement and pursue recovery action against you.

2.7 Your financial institution may also charge you a fee.

2.8 You agree to cover all costs for the recovery action made against you.

C. Stripe

1.1 PVC West collects payment for its product and services.

1.2 Stripe offers online credit card payment facility.

1.3 PVC West offers online payment service via its third party Stripe.

1.4 We collect a credit card handling payment of 1.75% on stripe payments.

1.5 It is your responsibility to ensure you provide correct details.

1.6 We may ask you over email or payment may be taken via phone call for stripe credit card payment.

1.7 We do not store your credit card details except for the payment due by you to us. 1.8 You must ensure the credit card details are correct and up to date.

1.9 You must provide your credit card details for us to process the charges.

2.0 Your credit card details will be deleted once the payment is complete.

2.1 Payments from your nominated credit card will continue until the period the payments are due and not cleared.

2.2 Continuous dishonoured drawings, more than twice from your credit card has a dishonour fee of $10.00 and will be debited from your account and held with Western Heroz.

D. Pay Pal

1.1 PVC West collects payment for its product and services.

1.2 PVC West offers online payment facility via PayPal.

1.3 PVC West offers online payment service via its third party PayPal.

1.4 We collect a processing fee on PayPal payments to cover our administrative expenses. These processing fees are capped to a maximum of 1.75% of the total invoice.

1.5 It is your responsibility to ensure you provide correct details.

1.6 We may ask you over email or payment may be taken via phone call for stripe credit card payment.

1.7 We do not store your credit card details except for the payment due by you to us. 1.8 You must ensure the credit card details are correct and up to date.

1.9 You must provide your credit card details for us to process the charges.

2.0 Your credit card details will be deleted once the payment is complete.

2.1 Payments from your nominated credit card will continue until the period the payments are due and not cleared.

2.2 Continuous dishonoured drawings, more than twice from your credit card has a dishonour fee of $10.00 and will be debited from your account and held with PVC West.

E. EFTPOS

1.1 PVC West collects payment for its product and services.

1.2 PVC West offers mobile payment facility via its EFTPOS facility.

1.3 EFTPOS facility accepts Google Pay, Apple Pay, Tap and Pay.

1.4 It is your responsibility to ensure you provide correct credit card.

1.5 You must ensure the credit card details are correct and up to date.

1.6 We will only use your credit card for EFTPOS for payment purpose for that particular invoice only.

1.7 Sufficient funds must be available in order to process EFTPOS facility. 1.8 We do not offer cash out service via our EFTPOS facility.

1.9 We do not store your credit card via our EFTPOS facility.

F. Humm and Zip payment 

1.1 We offer humm and zip payment.

1.2 There is an administration fee of 10% on top of the total invoice to manage Humm and Zip payments.

1.3 Your repayment is with Humm and Zip and you will repay these merchants for the credit availed.

1.4 It is your responsibility to ensure that you maintain good repayment history.

1.5 Please ensure that the service is utilised well.